Terms & Conditions
Last updated: July 9, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the website at jumpstart-hr.com (the “Site”) and any products, digital downloads, assessments, research, newsletters, bookings, or services you access or purchase through the Site (together, the “Offerings”), provided by Jumpstart Brand, LLC, doing business as Jumpstart HR (“Jumpstart HR,” “we,” “us,” or “our”). By using the Site or purchasing any Offering, you agree to these Terms. If you do not agree, please do not use the Site.
1. Who we are
Jumpstart HR is a fractional HR consulting firm and independent HR technology research provider serving small businesses, startups, and in-house HR teams. You can reach us at legal@jumpstart-hr.com or through jumpstart-hr.com/contact.
2. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Site or purchase Offerings. If you use the Site on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.
3. Our Offerings
The Site provides information about our services, HR technology research and frameworks, downloadable resources, assessments, a newsletter, and the ability to book consultations and purchase services. Offering descriptions are provided for general information. Specific deliverables, scope, timelines, and fees for consulting engagements are defined in a separate written agreement.
4. HR guidance is not legal advice
Jumpstart HR provides human resources consulting, advisory, and educational content. We are not a law firm and do not provide legal advice, and no attorney-client relationship is created through the Site or our Offerings. Our content, research, assessments, and guidance are for general informational purposes and are not a substitute for advice from a licensed attorney, accountant, or other professional. You are responsible for your own compliance decisions and should consult qualified counsel for legal determinations.
5. Research independence and disclosures
Our HR technology research reflects our independent analysis and opinions as of the date of publication. It is provided for informational purposes only and is not a recommendation, endorsement, or guarantee to purchase, use, or invest in any product, vendor, or company. Vendors covered in our research may also be clients, sponsors, briefing participants, or partners of Jumpstart HR or its research division; such relationships do not determine our conclusions. Please perform your own due diligence before making purchasing decisions.
6. Accounts
Some Offerings may require an account. You are responsible for the accuracy of the information you provide and for maintaining the confidentiality of your login credentials and all activity under your account. Notify us promptly of any unauthorized use.
7. Orders, pricing, and payment
- Prices are shown on the Site in U.S. dollars unless stated otherwise. We may change prices at any time, but changes will not affect orders already placed.
- Payments are processed by third-party processors (such as Stripe and PayPal). By providing payment information, you authorize us and our processors to charge the applicable amounts. We do not store full payment card numbers.
- Some Offerings are billed on a recurring (for example, monthly) basis. By purchasing a recurring Offering, you authorize us to charge the applicable fee each billing period until you cancel in accordance with the applicable plan or agreement.
- You are responsible for any applicable taxes.
- Consultations booked through the Site (for example, via Calendly) are subject to the scheduling and availability terms shown at the time of booking.
8. Refunds and cancellations
Refunds and cancellations are governed by our Refund and Returns Policy and, where applicable, the terms of your separate services or subscription agreement. Digital products and completed services may be non-refundable except as required by law or as expressly stated.
9. Digital products and license
When you purchase or download digital products (such as assessments, ebooks, guides, decks, or reports), we grant you a limited, non-exclusive, non-transferable license to use them for your own internal business or personal purposes. Unless we agree otherwise in writing, you may not resell, redistribute, publicly post, or create derivative works from these materials.
10. Intellectual property
The Site and its content — including text, graphics, logos, research, frameworks (including the B.R.I.D.G.E. and The Five Workforces frameworks), assessments, and downloadable materials — are owned by or licensed to Jumpstart HR and protected by intellectual property laws. Except for the limited license above, we grant you no rights in our content or trademarks. You may not copy, reproduce, or use our marks or materials without our prior written permission.
11. Your submissions
If you submit information, feedback, or content through the Site (for example, form entries or survey responses), you represent that you have the right to do so, and you grant us a non-exclusive, royalty-free license to use that content to provide and improve our Offerings. Please do not submit personal data of others (including your employees) except as contemplated by a separate agreement with us. Any personal data is handled per our Privacy Policy.
12. Acceptable use
You agree not to: (a) use the Site unlawfully or in violation of these Terms; (b) attempt to gain unauthorized access to the Site or its systems; (c) interfere with or disrupt the Site; (d) scrape, harvest, or misuse data; (e) upload malicious code; or (f) use our content to compete with or misrepresent us.
13. Third-party links and services
The Site links to and integrates with third-party services (such as Calendly, email and analytics providers, and payment processors). We are not responsible for third-party sites or services, and your use of them is governed by their own terms and privacy policies.
14. Disclaimers
The Site and Offerings are provided “as is” and “as available” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or secure, or that any information, research, or guidance will produce particular results. HR, compliance, and business outcomes depend on many factors outside our control.
15. Limitation of liability
To the maximum extent permitted by law, Jumpstart HR and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill, arising out of or relating to your use of the Site or Offerings. To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Site or an Offering purchased through the Site will not exceed the amount you paid us for that Offering in the three (3) months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
16. Indemnification
You agree to indemnify and hold harmless Jumpstart HR and its owners, employees, and contractors from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Site or Offerings, your violation of these Terms, or your violation of any law or third-party right.
17. Privacy
Your use of the Site is also governed by our Privacy Policy and Cookie Policy, which explain how we collect and use personal data and cookies.
18. Governing law and disputes
These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-laws rules. Before filing any claim, you agree to first contact us at legal@jumpstart-hr.com and attempt to resolve the dispute informally. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the state and federal courts located in Maryland, and you consent to venue there.
19. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Site after changes take effect constitutes acceptance of the updated Terms.
20. General
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. These Terms, together with any separate agreement governing our services, are the entire agreement between you and Jumpstart HR regarding the Site. We may assign these Terms; you may not without our consent. Our failure to enforce any provision is not a waiver. We are not liable for delays or failures caused by events beyond our reasonable control.
21. Contact us
Questions about these Terms? Contact us at legal@jumpstart-hr.com or via jumpstart-hr.com/contact.