Are You Hiring an Intern or an Employee?: The Seven Factors That Make for a True Internship Experience

Are You Hiring an Intern or an Employee?: The Seven Factors That Make for a True Internship Experience

Do You Know The Rules On Paid and Unpaid Internships?

“I’m looking for an intern because I just lost a critical employee.”

“We believe interns should be ready to contribute on the first day of their internship!”

“Our interns work as long as they’d like!”

If any of these three statements reflect your paid or unpaid internship experience, I hate to break it to you but you’re doing it wrong. Students who agree to join your organization shouldn’t be evaluated the same way as an entry-level employee because the rules of engagement aren’t the same. A quick rule of thumb is that employees are hired to SHOW and interns are groomed to GROW. If you’re in the middle of the hiring process for your summer interns and think you might be going about it wrong, we’ve got you covered!

This article will explain:

  • The merits of paid and unpaid internships
  • The seven factors that the Federal Government uses to validate an internship program
  • What to do if you’re stuck or confused

 

Are Internships Still Worth It?

If you’re a hiring manager at your organization, you’re probably wondering if internships still matter. In an era of AI and bots, lean teams and freelancers; the idea of hiring an intern might feel like an afterthought. Not only do interns legally require more hand-holding than other labor classes, but turnover is darn-near 100% since unlike Mike in Accounting who’s been at your company since the pre-Internet age, internships have to end at some point! In my professional opinion, internships are worth it for employers and interns alike! My thoughts on the subject are below but I’d love to hear your thoughts in the comments section or by tweeting me on Twitter (@joeyvpriceHR).

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If you’ve ever looked at entry-level job descriptions (or written one lately), you know the conundrum that early-stage employees face. Many “entry-level” jobs require at least 1 or 2 years of experience in the industry… But how does one get this experience without having experience? Well, a perfect way is through an internship. Whether a student has a paid or unpaid internship, there’s redeeming value for the student who makes the most of their time at work. Yes, unpaid internships continue to be a hot topic on college campuses but they do pay off. Unpaid internships offer a whole host of opportunities for students who make the most of their limited time on your team:

  • Valuable work experience
  • Opportunities to network with industry professionals
  • A chance at reducing college tuition debt

Internships also benefit employers in many ways. They offer employers a way to begin building a pipeline of future talent, increase brand recognition among early-stage professionals, and may provide skilled labor at a discounted cost to help support mission-critical tasks. However, internships also come with a degree of risk, and an unsuspecting employer may find themselves under scrutiny or facing legal penalties and fines if their internship programs do not measure up to Federal, State, and local guidelines.

What Mistakes Do Employers Make When Hiring Interns?

Perhaps the biggest issue that arises when providing internships is whether the experience actually constitutes an internship, or if it is considered to be employment. Remember, internships are meant to be an educational experience first and foremost. Thankfully, there is Federal guidance on what makes a good internship program! The following criteria and tests can be used when determining whether or not your internship program is truly an internship:

  1. Both the intern and the employer understand that the intern is not entitled to compensation

Make it clear to your interns from the very start that they will not be paid for their efforts as an intern. Try to capture this in writing either when you offer the internship to the student, or in the original announcement to which the intern applies.

  1. The internship provides training that would be given in an educational setting.

Say goodbye to the days of making your interns take everyday coffee runs, lunch orders, and other menial tasks. The work that an intern is asked to complete should be similar to that of what they would otherwise do or learn in the classroom (business majors should learn about business functions and processes, political science majors should gain an understanding of the political process, etc.)

  1. Completing the internship entitles the intern to academic credit

So, if the intern isn’t getting paid in money, what should they be paid in? Why, academic credit of course. Work with academic institutions’ internship coordinators to coordinate how many hours an internship will be expected to work, and how many credit hours the intern may be expected to receive.

  1. The internship is limited in duration and educates the intern

Put a time limit on how long the intern will be expected to work for your company. This helps in setting expectations for your interns, as well as in determining the number of credits your interns will receive for their experience. How long should an intern last, you might ask….?

  1. The internship corresponds with the academic calendar.

Depending on the State, college, or academic program, this length might differ. However, make sure that the internship corresponds as closely as possible to the academic calendars of the colleges in which your interns are enrolled.

  1. The work complements, rather than displaces the work of a paid employee

Plain and simple, your interns should not replace your regular workers. Doing so almost universally results in your interns being considered regular, paid employees. Not to mention, it is also unethical and, if your interns continue not to be paid, could result in stiff fines for your company.

  1. The intern is not entitled or promised a paid job at the end of the internship.

Promising an intern a job doing essentially the same things they’ve been doing as an intern causes problems. Mainly, it essentially creates an “unpaid trial service period” to test out employees until they become regular employees. A documented or promised job at the end of the internship also can be seen as creating an employment relationship.

By no means does this list preclude you from paying your interns for the work they do for your company. In fact, you may need to pay your interns in order to be competitive and attract top college talent to intern for your organization. However, it is important to keep the above 7 factors in mind, regardless of whether your interns are paid or unpaid.

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Do You Want to Build The Perfect Internship Experience?

If you’ve gotten this far in the post, pat yourself on the back! It shows that you’re committed to helping your workplace be a launching point for successful students who benefit from mentorship at your office.  If you’re interested in building out your internship program – or refining it – contact us today! It never hurts to have a second set of professional eyes reviewing your program to make sure it’s perfect. Jumpstart:HR, LLC can assess your internship program for the following:

  • Does your internship program pass the seven-step test?
  • Is your internship program one that students want to sign up for?
  • How do you make the most of the time your interns have with you?
  • How do you attract interns that resonate with your brand/mission/values?
  • What do I need to know/do if an intern doesn’t quite work out and needs to be terminated?

These are all big questions that we talk for small businesses and small teams at larger institutions. Drop us a note and let’s chat!

Have You Seen Our Latest Video?

 

The Ugly Truth That Startups Ignore In The Hiring Process

The Ugly Truth That Startups Ignore In The Hiring Process

“Failure should not be a surprise”

– Joey Price, CEO, Jumpstart:HR, LLC

Startup HR Advice from my weekly YouTube Series

It can be expensive to fail at hiring a new employee in a small business or startup. In this video, Joey Price, of Jumpstart:HR, LLC gives you everything you need to know about low quality of hire and how to improve candidate experience and your employee onboarding results.

Visit us on the web: www.jumpstart-hr.com

Subscribe to My YouTube Channel: https://www.youtube.com/channel/UCKuWjYbjK7IJ5ocMfkxY3Ig

Follow Me on LinkedIn: www.linkedin.com/in/joeyvprice

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What Tips Would You Give To A Startup To Prevent Bad Hiring?

Comment Below!

What to Do if Your Job Offer Is Put on Hold

 

I was recently asked by eFinancialCareers.com “what should a person do if a job offer is put on hold?” Here is what I shared:

If a job offer is put on hold, I suggest the following:

  • Follow up with a note of thanks that emphasizes the value that you add to the organization. Sometimes it helps to show that the ROI of offering you a job is more beneficial to the employer than the cost savings of not offering the job at all.
  • Suggest a temp-to-perm or contractor role on a trial basis. This is your best way to get your foot in the door. TTP and Contractors offer a direct cost-savings vs a full-time employee because they are not paid benefits and do not count towards an employers mandatory employer tax burdens. While this may not be an ideal way to start off, it secures income and allows you to perform on the job rather than not having the job at all. Consider it like one of those 30-Day Money Back Guarantees that we see so much on TV these days. Their risk is minimize and you can really excel if you save the employer while they are in a pinch.
  • Continue pursuing other opportunities. Until you have a firm offer, you don’t have a job. It is in your best interest to continue to pursue other job opportunities because you never know – something better may come along and/or the current offer may fall through.

Just as a bonus…

Why job offers are put on hold:

  • Hiring Manager is still unsure that you are the best fit for the job (or they may still be unsure about what they want from the person in the role).
  • The company is considering re-aligning internally and want to give their experiment time to catch on or not.
  • You have a snag in your references or background check (if this is the case then I suggest looking for a new position especially if they uncover a lie or some other misleading information about what you have previously communicated to them).
  • The company wants to wait until a new fiscal season to ensure budget allows bringing someone on.
  • Hiring Manager would like to see more candidates.

How to make positive change: Do everything you’ve never done.

Want to know a secret?

There’s a gift and a curse behind all of your success in life and leadership. What got you to this point in your life and your career should be celebrated but it should also be challenged. Learn to challenge the good and bad parts about your development as a person and as a leader so that you aren’t hindered from growing to the next step.

Self Reflection. I have come to find in my HR career that there were certain traits that I had to acquire in order for me to be successful at the next stage even though I may not have had them or been good at them when I first reached the next step. For example, before serving a four-month term as an interim HR director for a 1,200 employee, multi-state organization, I was terrified of delivering bad news. I hated to be the bearer of bad news because I wanted to always be liked. However, wanting to be liked in the workplace sometimes has to come secondary to keeping the integrity of the workplace in tact and heck, even keeping your job! When counseling managers and employees (who were all older than me by the way) I had to get over my anxiety of leading individuals older than me. Had I not overcome these fears I wouldn’t have been able to serve in the capacity that I did and our business would’ve suffered as a a result.

Fixing What Was Needed to be Fixed. If I had not been able to deliver bad news, personnel problems could have gone from minor infractions to monstrous catastrophes. Yes, I may have been elevated to that position due do a combination of education, having proven myself in the workplace and circumstance, but there were still things I needed to become better at in order to step into the role and not fail miserably. Never underestimate the need to grow to respond to new challenges.

If you are stuck in a rut or have hit a plateau then perhaps you should change things up a bit and do everything you’ve never done.

Here are a few suggestions:

If you’ve been a talker, start listening. If you are a leader, there’s a strong chance that your followers who have something to say about your leadership. There’s probably good and probably bad. Ask your team members about your progress as a leader and see what they say as your positives and negatives.

If you’ve been slow to action, speed up. Organizations and departments on the move can only move as fast as their leadership. If you’re the type to cautiously and meticulously analyze decisions, try pulling the trigger a little bit sooner. The problem with mulling over a decision too much is that you can actually talk yourself out of a really good plan or opportunity. Paralysis by analysis is real. Take some chances and see what happens!

If you’re a micromanager or task hoarder, loosen up. If this is your mode of operation and you have been successful, I have great news – life gets so much better when you loosen up! It’s a better use of your time to teach people how to do things than trying to do them yourself. Trust your team members to do a good job, coach them, and set up quality assurance measures so that you can go on to do more leadership activity for your team.

If you want to be liked, ask yourself why. This one obviously personal but maybe you can relate. You will need to realize that whether or not someone likes you, you still have to do your job effectively. Of course not everyone is going to like “bad news” or like “change” but if it is better for them and for the organization then you must do what it takes to ensure that everyone’s best interest is taken care of.

 

These are just a few things to help get you started. Work with your team and a consultant to discover your leadership blind spots. It will save you time and money in the long run and even allow your team to flourish in all the ways that you might have been holding them back.

 

Here are a few takeaways:

Leadership Takeaway: Never be afraid to challenge every aspect of your leadership toolkit. Your team members can help you figure out blind spots that may be holding you back and sweet spots that need to be sharpened. Learn the difference between the two and adjust accordingly.

HR Takeaway: Employee engagement is tied to their response to leadership. Ensure feedback channels are open and effective to help increase productivity, motivation and retention.

Professional Development Takeaway: Learn to lead by understanding that the key to leadership is understand how to motivate people and get them to produce results. As you grow in your career, be conscious of the different factors that motivate different types of colleagues.

What Should Every Manager Know (or Get to Know) About Employee Social Media Use?

According to recent research, it is safe to predict that by the time you’ve finished reading this article, three out of every four employees in your office will have accessed social media while on the clock.

Is social media becoming the Wild, Wild West of employee non-productivity? Should companies care whether or not employees are on social networks? Should social media be discouraged or embraced? What’s a manager to do?!

Before you hit the Google search bar to search for social media tips for managers,  you should grab a cup of coffee and read my interview below. I recently had the opportunity to speak with Aliah Wright, the author of a recently released book published by the Society for Human Resources Management (SHRM) entitled “A Necessary Evil: Managing Employee Activity on Facebook, Twitter, LinkedIn … and the Hundreds of Other Social Media Sites.” She shared a few key points that will help you understand the in’s and out’s of what is happening in social media and  what your company should be doing to stay on top of this new form of communication.

Here’s what she had to say to help us all catch up:

Q1. Please tell us a bit about your book and who the audience is.

A Necessary Evil” is for anyone who manages people who connect to the Internet from the palms of their hands. The book encourages employers to embrace social networking and its usage at work. Statistics show that 90 percent of adults use social media. According to a recent Facebook IDC study, 84 percent respondents’ time is spent on the phone communicating via text, e-mail, and social media versus only 16 percent on phone calls.” That’s right. More people are typing than talking. What’s more the enterprise social networking market is growing exponentially with IDC projecting that revenue from such software to grow from $0.8 billion in 2011 to $4.5 billion in 2016. This is the way we communicate, collaborate, share knowledge, gain insight, as well as further our personal brands and careers. It’s imperative that companies allow their employees to use this valuable resource.

 

Q2. What advice would you give to a manager who is new to understanding social media but wants to put guidelines in place for his or her team on how to use it in the workplace?

Familiarize yourself with the social media networks your employees are using. Is it Facebook? Instagram? Viddy? Vine? Pinterest? Twitter? GetGlue? LinkedIn? Google+? Yammer? If you don’t know ask them. Lurk first. Join, sit back, read, watch, and learn. Follow the people you admire, mimic their good behaviors, and then join the conversation. You have to engage first so you know what the culture is like. In terms of policy, employers need to be mindful of regulations. Employees are legally allowed to discuss their jobs on social media. Help them build their brands (while enhancing your firm) through their very own blogs and contributions to Twitter chats, LinkedIn, and other online forums. A good place to start with social media policy is to look at Wal-Mart’s policy. It’s been blessed by the National Labor Relations Board. SHRM members can find it on our website, but you can also Google it.

 

Q3. Do you have any interesting case study stories to tell about how a small business has used social media for their benefit?

Yes. Industrial Mold & Machine in Twinsburg, Ohio, has just 34 employees. Each employee was given an iPad so they could collaborate with one another from their workstations instead of using computer kiosks stationed around the plant. By deploying the social networking tool Socialtext from their iPads, workers are able to save time by reporting directly from their machines instead of the kiosks. Also, companies that cannot afford job boards are increasingly turning to social networking sites to find talent.

 

Q4. What are employees allowed to say about their employer on social media and what should companies do to monitor this activity?

The National Labor Relations Act allows all workers to communicate with each other about issues relating to their employment as long as that communication falls within the realm of protected concerted activity. And that is extended to conversations on social media. Protected concerted activity is when two or more employees discuss the conditions and terms of their employment in a way that’s designed to bring about change. Companies should, however, have policies outlining that employees are not to disclose proprietary information or trade secrets. There are dozens and dozens of social media monitoring tools that allow employers to monitor or eavesdrop on social media conversations. (Radian6 and Sprout Social come to mind—but I’m not endorsing those just listing them as examples). Not only do these tools allow employers to monitor employees, they’re excellent for engaging customers, future talent, and to monitor their brands. Monitoring these conversations helps companies turn those discussions into demonstrable action items (or nip bad publicity in the bud).

 

Q5. What impact do you see social media having on small businesses in the next year? What about the next five years?

 

Can you imagine us having a conversation about letting people use the Internet at work? But that very conversation occurred when the Net was new. People police themselves on these tools—just as they do with the phones on their desks. Those who abuse the tools should be reprimanded—another reason why you need rules. I believe within the next five years, we won’t be having conversations about the need to let people access social media at work. It will be something employers allow automatically because the value will finally be discernible.

 

Consider these interesting statics from my book:

•           53% of businesses that don’t embrace social media will ultimately fail

•           76% of firms that embrace social media will grow faster than those that don’t

•           86% of people who use social media once a week say they were recently promoted; and

•           71% of senior managers say firms that embrace social media at work will find it easier to attract and keep the best talent.

 

Social crowdsourcing—tapping the collective knowledge of peers and others on social networking sites—make us work smarter and faster because we’re turning to our peers and other experts to help us in our jobs. That alone will put companies that embrace it head and shoulders above those that don’t.

About Aliah D. Wright:

AliahsAuthorPic

For more than 15 years, Aliah has worked as an award-winning reporter, writer, editor, artist, manager, web designer, and web content manager. She is also the author of the best-selling book, “A Necessary Evil: Managing Employee Activity on Facebook, Twitter, LinkedIn … and the Hundreds of Other Social Media Sites.” It was recently published by the Society for Human Resource Management (SHRM).

She works in SHRM’s award-winning editorial division. SHRM is the world’s largest association dedicated to the HR profession. In that role, She has become a subject matter expert on the evolution of HR technology, Social Media Strategies, and Global HR.

Connect with her on LinkedIn | Buy “A Necessary Evil” at the SHRM Store | Follow @1SHRMScribe on Twitter

Click to see more information about Aliah's new book

Click to see more information about Aliah’s new book